1. Information We Collect

We collect information to provide a smooth, secure, and personalized shopping experience.

a) Personal Information (Provided by You)

We may collect the following details when you interact with us:

• Full Name
• Contact Number
• Email Address
• Shipping & Billing Address
• Payment-related details (processed securely via third-party gateways)
• Order history and preferences

Providing this information is voluntary, but some features (such as placing orders) may not function without it.

b) Non-Personal Information (Automatically Collected)

When you browse our website, we may automatically collect:

• IP address
• Device type and browser
• Operating system
• Pages visited and time spent
• Referral source (how you reached our website)

This data helps us improve website performance and user experience.

2. How We Use Your Information

Your information is used to:

• Process and deliver your orders
• Communicate order updates and customer support
• Improve our products, services, and website experience
• Send promotional offers, updates, or marketing communications (only if opted-in)
• Prevent fraud and ensure secure transactions

We do not sell or rent your personal data to third parties.

3. Sharing of Information

We may share your information only in the following cases:

• With trusted service partners (courier, payment gateways, logistics providers) to fulfill your order
• With internal teams or contractors for customer support and operations
• When required by law, legal proceedings, or to protect our legal rights

All third-party partners are required to maintain confidentiality and use your data only for the intended purpose.

4. Data Security

We implement appropriate technical and organizational measures to protect your data from:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

While we strive to protect your information, no online system is 100% secure, and users are advised to safeguard their own credentials.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Understand user behavior
• Remember preferences
• Improve browsing experience

You can choose to disable cookies through your browser settings; however, this may affect website functionality.

6. Third-Party Links

Our website may contain links to third-party platforms (such as social media or external websites).

• These platforms operate independently
• We are not responsible for their privacy practices
• Users are advised to review their policies before sharing information

7. Location Information

With your permission, we may collect location data to:

• Enable accurate delivery services
• Improve logistics and order tracking

We may also estimate general location using IP address for analytics and service optimization.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill your orders
• Comply with legal obligations
• Resolve disputes and enforce policies

9. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or updates
• Request deletion of your data
• Opt out of marketing communications

To exercise these rights, please contact us via the details below.

10. Deletion of Information

If you wish to delete your personal data, you may send a request to our support team.

Note: Deleting your data may result in:

• Loss of account access
• Cancellation of active services or orders

11. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

12. Policy Updates

BRIZENTA reserves the right to update or modify this Privacy Policy at any time.

• Changes will be posted on this page
• Continued use of the website implies acceptance of updated terms

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.